ADVANCESITY LLC – Privacy Policy

Effective Date: December, 2025
Last Updated: February, 2026

Company: ADVANCESITY LLC
Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
Phone: +1 (323) 863-8538
Email: [email protected]
Fax: +1 412 801 7456

Introduction

Advancesity LLC ("Advancesity," "we," "our" or "us") operates an AI‑powered marketing and customer‑relationship platform built on the Go HighLevel platform. This Privacy Policy explains what information we collect when you use our websites or services, how we process and protect that information, and the choices and rights available to you. Our policies are designed to comply with United States data‑protection laws and industry best practices, including the California Consumer Privacy Act (CCPA) and other state and federal requirements.

Scope and Consent

By using our website, scheduling appointments, purchasing services, interacting with our AI chatbots or voice assistants, subscribing to our marketing communications or SMS program, or otherwise providing personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with any provision of this policy, please do not use our services.

1. Information We Collect

We collect various types of information to operate our services, provide customer support and comply with legal obligations. The categories of information we collect include:

1.1 Contact and Identity Information

·       Registration data: When you schedule a demo, book an appointment or complete a contact form, we collect your name, email address, phone number and company information.

·       Communications: We retain records of your communications with us (emails, SMS messages, chat sessions or recorded phone calls) and any information you include in those communications.

1.2 Usage and Device Information

·       Device data: We collect device type, operating system, browser type, internet service provider, IP address and other device identifiers.

·       Analytics and interaction data: We collect information about how you use our website or services, such as pages visited, click activity, session duration, and features used. This data is collected through cookies, pixels and analytics tools.

1.3 Appointment, CRM & Transaction Data

·       Service data: When you use our Go HighLevel‑powered CRM services to book appointments or manage client relationships, we collect scheduling details, notes about interactions, call or email history and other fields necessary to administer the service.

·       Billing data: If you purchase services, we collect payment details (e.g., card information or bank transfer details) via our payment processors. We only retain limited payment metadata; our third‑party processors (e.g., Stripe) retain complete payment data.

1.4 Voice, Chat and AI Interaction Data

When you interact with our AI‑powered voice agents or text chatbots, we collect:

·       Voice recordings and transcripts: We record and transcribe customer interactions to provide services, monitor quality, improve our AI systems and maintain compliance. You may request deletion of your voice data at any time.

·       Conversation context: Our AI may collect contextual information (e.g., past questions and responses) necessary to understand and respond appropriately.

·       AI‑generated content: We log AI‑generated responses for quality assurance and training. We do not use confidential business information to train our AI systems without your explicit consent.

1.5 Marketing and Social Media Data

If you interact with us via social media or subscribe to our email list, we may collect your profile name, social media handle, location and any other information you authorize the social platform to share. We use this data to provide marketing materials, personalized content and to respond to public or private messages.

1.6 SMS Subscription Data

If you opt into our SMS program, we record your mobile number, opt‑in date and consent status. We do not share mobile opt‑in data or consent information with third parties for marketing purposes. Our text messages are limited to appointment reminders, event notifications, receipts, customer‑service updates and promotional content you have expressly opted into.

1.7 Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience, store preferences, analyze usage and improve marketing effectiveness. You can set your browser to warn you or block all cookies; however, disabling cookies may limit some functionality.

2. How We Use Your Information

We use personal data for the following purposes:

·       Provide and improve services: To deliver the services you request, schedule appointments, process payments, generate marketing content and provide AI‑powered support.

·       Communications: To send appointment confirmations, reminders, newsletters, marketing offers, updates and other information via email or SMS (with your consent).

·       Customer support: To respond to inquiries, provide troubleshooting, and resolve disputes.

·       Analyze and improve: To measure website usage, evaluate campaign effectiveness, develop new features and enhance our AI systems.

·       Security and legal compliance: To detect and prevent fraud, enforce our terms of service, comply with legal obligations and respond to lawful requests.

·       AI training: To improve our AI agents, we may use anonymized or aggregated data from voice or text interactions. We do not use confidential client data for AI training without your explicit consent.

3. SMS Messaging & Consent

3.1 Consent to Receive Messages

By opting into our SMS program, you authorize us to send recurring text messages to the mobile phone number you provide. Message frequency varies by service selection; you are not required to consent to marketing messages as a condition of purchasing services.

3.2 Message Disclosures

·       Message & data rates: Standard carrier message and data rates may apply.

·       HELP/STOP commands: Text HELP for assistance; text STOP to unsubscribe. Upon receiving a STOP request we will send a final confirmation and stop sending further messages. You may later re‑subscribe by texting START or through our website.

·       Prohibited content: We do not send phishing, smishing, or social‑engineering attempts; illegal content; or SHAFT content (sex, hate, alcohol, firearms or tobacco).

·       Data sharing: We do not share SMS opt‑in data or consent information with third parties or affiliates for marketing or promotional purposes.

4. How We Share Your Information

We do not sell or rent personal information to third parties for marketing purposes. We only share information under the following circumstances:

·       Service providers: We may share data with trusted vendors such as payment processors, SMS gateways, email service providers, scheduling tools, analytics providers, customer‑support platforms and our hosting provider. These vendors are authorized to use your data only as necessary to provide their services.

·       HighLevel platform: Our CRM services are built on the Go HighLevel platform. Your data may be processed according to Go HighLevel’s privacy policy and terms. We are not responsible for service interruptions, data loss, security breaches or other issues arising from the HighLevel platform.

·       Legal compliance: We may disclose information if required by law, court order or government request; to protect our rights or property; to investigate fraud or security issues; or in connection with a business transfer (e.g., merger or sale).

·       Anonymized or aggregated data: We may share aggregated or de‑identified data for analytics, research or marketing without identifying individuals.

We will not share or sell your mobile phone number or SMS consent data with third parties or affiliates for their marketing or promotional purposes.

5. White‑Labeled Go HighLevel CRM Services

We offer white‑labeled CRM services powered by Go HighLevel. Please note:

1.Third‑party platform: Go HighLevel is owned and operated by a third party; we provide it under our brand.

2.Limitation of liability: We are not responsible for service interruptions, outages, data loss, security breaches or unauthorized access arising from the Go HighLevel platform.

3.Platform issues: For problems related to the core functionality of the HighLevel platform, you may need to contact Go HighLevel directly.

4.Data processing: Your data in the CRM may be processed according to Go HighLevel’s privacy policy and terms of service. These terms apply in addition to our own policies.

5.Service continuity: We cannot guarantee the continued availability of Go HighLevel or its features; any changes are outside our control.

6. AI Technologies and Data Processing

6.1 AI‑Powered Features

Our services may include AI‑powered voice or chat agents for customer support, automated content generation, analytics and reporting tools, quality‑assurance systems and natural‑language processing. When interacting with our AI systems, you acknowledge that:

·       Responses may be generated by automated systems rather than humans.

·       AI systems may analyze patterns in your data and interactions to provide personalized services.

·       We will clearly disclose when you are interacting with AI instead of a human agent.

·       You can request human intervention at any time during AI interactions.

6.2 Data Collection and Use for AI

Our AI systems may collect and process:

·       Text inputs and responses you provide via our chatbots.

·       Voice recordings and transcriptions when you use our voice agents.

·       Interaction patterns and preferences (e.g., click paths, conversation histories).

·       Content you create or share through our services, for the purpose of generating responses.

·       Technical information about how you use our services.

All AI data collection is subject to this Privacy Policy. We anonymize and aggregate data whenever possible, implement robust security measures, and do not use confidential business information for AI training without your explicit consent.

6.3 AI Training and Improvement

We use data from your interactions to train, improve and develop our AI systems under the following conditions:

·       We anonymize or aggregate data whenever feasible to protect your privacy.

·       We implement appropriate security measures to protect stored data.

·       We do not use your confidential business information to train AI systems without your explicit consent.

·       You can opt out of having your data used for AI training by contacting us.

6.4 AI Voice Technologies

When using our AI voice technologies:

·       Voice recordings may be processed and transcribed to provide the requested service and to improve our systems.

·       We will notify you before voice recording begins.

·       You can request deletion of your voice recordings at any time.

6.5 AI Usage Limitations

You agree not to misuse our AI systems. Specifically, you must not:

·       Generate or distribute content that violates our content standards or applicable laws.

·       Create deepfakes or misleading synthetic media without proper disclosure.

·       Impersonate individuals without their consent.

·       Use AI for automated spam, harassment or mass messaging.

·       Attempt to extract training data or reverse engineer our models.

·       Use AI systems to develop competing products.

We reserve the right to monitor and moderate AI‑generated content and may remove AI content that violates our policies or applicable law.

7. Your Rights & Choices

We respect the rights of our users. Depending on your location, you may have the following rights:

·       Update account information: You can request to update or correct your information.

·       Confirm personal data: You may request confirmation of what data we hold and how it is used.

·       Change consent: You may withdraw your consent to our processing of your information; note that doing so may limit your access to our services.

·       Request a copy: You may request a digital copy of your data; the first request is free.

·       Transfer your data: You may request transfer of your data to another controller.

·       Delete all data: You can request that we delete your personal data. We will comply unless retaining data is necessary for legal compliance, dispute resolution or legitimate business needs.

7.1 AI‑Specific Rights

For our AI technologies, you also have the rights to:

·       Opt out of AI voice recording.

·       Request information about AI decisions affecting you.

·       Request human review of an automated decision.

·       Request deletion of AI conversation data.

7.2 Email & Marketing Preferences

You may opt out of receiving marketing emails by following the unsubscribe link in our messages or contacting us. You may also opt out of third‑party marketing communications.

7.3 Complaints

If you believe we are misusing your data or have violated your rights, you may file a complaint with a regulatory body or data protection authority.

8. Data Security

We implement administrative, technical and physical safeguards to protect personal data, including encryption, secure access controls and limited internal access. Nevertheless, no method of transmission or storage is completely secure; we cannot guarantee absolute security.

9. Data Retention

We retain personal data only as long as necessary for legitimate business purposes or to comply with legal obligations. Voice recordings are typically retained for no more than 90 days; conversation transcripts may be retained up to 12 months for quality assurance; anonymized or aggregated data may be retained indefinitely for analytics. You may request deletion of your data at any time.

10. Sensitive Information and Children’s Privacy

We request that you do not submit sensitive information (e.g., social security numbers, health data, genetic data, religious beliefs or criminal history) via public postings or email. If you inadvertently submit sensitive data during an AI interaction, we will make reasonable efforts to delete it and you may request deletion.

Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from minors. If you believe we have collected data from a child under 18, please contact us and we will delete it.

11. International Users and Data Transfers

Our website is hosted in the United States. If you access our services from outside the U.S., you consent to the transfer of your information to the United States for processing and storage. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal requirements or our business practices. Changes are effective when posted to our website. We encourage you to review this policy regularly; continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy, or wish to exercise your rights, contact us at:

·       Email: [email protected]

·       Address: 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801

·       Phone: +1 (323) 863‑8538

Last updated: February 2026